Frequently Asked Questions
Find answers to common questions about our electronics and services
What is the warranty period for LONGER products?
All LONGER electronic products come with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your products compatible with international voltage standards?
Most of our devices support 110V-240V, but we recommend checking the specific product specifications page before purchase.
Do you offer technical support for setup?
Yes, we provide comprehensive technical support via email and live chat to assist you with installation and troubleshooting.
Can I cancel my order after it has been placed?
Orders can be cancelled within 2 hours of placement. After this window, the order may have already entered our processing system.
Do LONGER products receive software updates?
Yes, we regularly release firmware and software updates to improve performance and add new features to our electronic devices.